Lodge a return, get your reference barcode to attach to the parcel, track its progress, and choose a refund to your gift card or a replacement. Returns are sent at the customer's own cost.
📦 How it works: submit your details, reason and photos → we generate a reference barcode → print it and attach it to your parcel → post it back at your own cost → once we receive it, choose whatever suits you: a refund to your original payment, an instant gift card, or an exchange / replacement. Flexible & hassle-free. 💛
🇦🇺 How to send it back: we accept returns via Australia Post for most items. For heavy or bulky items, please don't post them yet — we'll email you the best return method and address once your return has been reviewed.